Last updated: October 10, 2026
Thank you for using Aurora. This Refund Policy applies to purchases made through the Apple App Store and Google Play Store. Refund eligibility and processing are governed primarily by Apple or Google, as applicable.
Aurora’s primary paid purchases are consumable credit packs (one-time, no auto-renew). Credits are added to your in-app wallet when the purchase completes. Pack credits generally expire 12 months from the purchase date, as shown in the app and our Terms of Service.
Credit packs are generally non-refundable once credits are delivered to your account, except as required by applicable law or your app store’s policies.
New accounts may receive a one-time free credit grant as described in the app. Free credits do not expire unless we state otherwise in the Terms of Service.
Aurora no longer sells Journal or Premium subscriptions in the app. If you purchased a subscription before this change, it may still renew through your App Store or Play Store account until you cancel. Cancellation does not remove credits already in your wallet. You will not receive new subscription credit grants without an active subscription. Manage or cancel in your store account settings.
You may cancel at any time through your Apple ID or Google Play account. Cancellation stops future renewal charges. Unused credits already in your wallet remain available according to our Terms of Service.
Refund requests for App Store or Play Store purchases must be submitted to the store where you bought:
For questions about billing or this policy, contact us at hello@thinkingstudio.ai.
If Apple, Google, or our payment processor issues a refund for a credit pack or legacy subscription period, we may deduct the corresponding credits from your Aurora wallet, including credits you have already spent. Your balance will not go below zero.
We reserve the right to decline refund requests or take account action if we determine that refund or purchase policies are being abused (for example, repeated purchase and refund of the same credit pack).
For questions about this policy, please contact:
hello@thinkingstudio.ai